Refund policy
Returns & 30-Day Risk-Free Trial
We design Dreamly® systems to become a consistent part of your recovery routine.
If it’s not the right fit, you can request a return within 30 days of delivery.
30-Day Trial
You may test the system during this period.
To be eligible for a return, the product must be:
- in good condition
- fully functional
- returned with all original components and packaging
- accompanied by proof of purchase
To start a return, contact:
Once your request is approved, you’ll receive the correct return instructions and return address.
Please do not send items back without contacting us first.
Return Shipping
- If the product is damaged, defective, or incorrect, Dreamly® covers the return shipping cost.
- For all other returns, return shipping is the responsibility of the customer.
Damaged, Defective, or Incorrect Items
Inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us immediately at:
We will resolve the issue as quickly as possible at no cost to you.
Non-Returnable Items
We do not accept returns for:
- products damaged due to improper handling
- incomplete returns (missing parts or packaging)
- gift cards
- clearance or final-sale items
Certain personal-use accessories may not be eligible for return once opened for hygiene and safety reasons.
Exchanges
The fastest way to receive a different configuration is:
- Request a return for the original item
- Place a new order
This ensures the quickest processing time.
European Union – 14-Day Cooling-Off Period
For orders delivered within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
The item must be returned in its original condition with all components and proof of purchase.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved:
- your refund will be issued to the original payment method
- processing time is typically 5–10 business days
- your bank or card provider may require additional time to post the refund
If more than 15 business days have passed after approval, contact:
Merchant Information
Brand: Dreamly
Business address: Richard-Wagner-Straße 3, Giengen an der Brenz, 89537, Germany
Phone: +49 15224311748
Email: hello@sleepdreamly.com
Website: https://sleepdreamly.com
This return policy applies to orders placed through our official online store sleepdreamly.com